If you’re passionate about outdoor cooking—whether you’re a weekend grill master, a slow-cooking expert, or someone planning their dream outdoor kitchen—you’ve probably come across BBQGuys. This online powerhouse promises to be a one-stop shop for all things outdoor cooking. But is it really worth your hard-earned money?
BBQGuys was founded in 1998 in Baton Rouge, Louisiana, as “The Grill Store & More” – a small retail store with a passion for high-quality grilling accessories. In 2000, they shifted their expertise online and grew by 2025 to become the largest specialty retailer of high-quality grills, outdoor cooking equipment, furniture, and custom outdoor installations in the USA.
BBQGuys isn’t just an e-commerce platform; it’s a team of passionate grillers, designers, and customer service professionals whose goal is to make your backyard the ultimate entertaining space.
🔹Pros | 🔹Cons |
---|---|
Huge product range from premium brands | Delivery delays and restocking fees |
Competitive pricing and promotions | Some customer service complaints |
Free 3D design service for custom spaces | Large-item delivery can be challenging |
Expert, passionate team | Few reports of delayed follow-up |
Flexible financing and loyalty rewards | Higher price point than big box stores |
Support for both homeowners and pros | Few low-cost or entry-level products |
BBQGuys’ product range is extensive and carefully curated by grill masters. Key categories include:
Gas Grills (Propane & Natural Gas)
Charcoal Grills (Classic, Kamado, Grate Grilling)
Pellet Grills (for rich, smoky flavor)
Electric Grills (for small spaces or apartments)
Built-in Grills, Side Burners, Storage, and Carts
Outdoor Cabinets (Weather-proof, Stainless Steel, Polymer)
Outdoor Sinks, Ice Bins, and Bartending Centers
Grilling Tools (Turners, Tongs, Grates)
Covers, Cleaning Supplies, Thermometers, Griddle Plates
Sauces, Seasonings, Rubs, Smokers, Grilling Pellets, Charcoal, etc.
Patio Heaters, Umbrellas, Outdoor furniture sets, Fire Pits
Outdoor Audio, TVs, Smart Grilling Tech (WiFi controls)
Napoleon, Weber, Lynx, Blaze, Coyote, Alfa Oven, Kamado Joe — the list goes on.
If you’re looking for a high-quality, durable grill, the Blaze Premium LTE Marine Grade 32″ is the superstar in its class.
Made from marine-grade 304 stainless steel, this grill is designed to withstand harsh coastal environments without rust or corrosion—perfect for homeowners near water.
If you’re a grill enthusiast who values versatility and flavor, the Camp Chef Woodwind Pro 24″ could be your new best friend.
For those with limited space or restrictive regulations, the Meco Americana electric grill is a practical and lightweight option.
Combining high-tech convenience and traditional charcoal flavor, the Masterbuilt Gravity Series 800 is a game changer for anyone who wants to enjoy the taste of charcoal with modern controls.
✅ Benefits:
✅ Cons:
Overall, the price-performance ratio is good for serious grillers and homeowners looking to invest in their outdoor space. Those looking for a grill for everyday use or just a few evenings a year should consider lower-end options. However, if you value performance, durability, and a customized experience, BBQGuys is the right choice.
✅ Free Shipping:
For orders over $49, delivery is free (with some heavy freight items requiring additional delivery services).
✅ Freight Delivery:
Some large items (like built-in grill islands) are freight delivery. This typically includes curbside delivery with a lift gate.
✅ Damage Inspection:
It’s crucial to inspect your delivery upon receipt and report any damage within 5 days to enable a claim.
✅ Restocking Fee:
Some large or custom items may incur restocking fees (typically 10%) upon return — this is a consideration when placing big-ticket orders.
The BBQGuys customer service team consists of trained grill masters and industry professionals.
They’re available through phone, email, or live chat.
✅ Benefits:
✅ Cons:
Some delivery complaints related to delays
Few reports about poor follow-up after delivery problems
Large-item restocks can be cumbersome (with restocking fees)
The service is generally competent and helpful, but delivery bottlenecks sometimes affect customer satisfaction.
Compared to large department stores (Home Depot, Lowes) or pure e-commerce platforms (Amazon), BBQGuys stands out with its expertise, premium product range, custom design services, and dedicated team of grill masters.
While their prices may be higher and their delivery process more complex, their knowledge, service, and extensive product range make them a strong competitor for homeowners who want something customized, high-quality, and long-lasting.
If you are passionate about outdoor cooking, creating your own outdoor space, or investing in a quality grill, BBQGuys is a great choice.
Their extensive product range, expert team and strong warranty programs make them a reliable place to expand your cooking equipment.
Although delivery and restocking can be frustrating and prices may be higher than at big box stores, you are paying for specialized service and a premium product.
✅ If you’re looking for high-quality, customized, and specialized solutions, BBQGuys is the place for you.
✅ If you only grill occasionally or are simply looking for something simple and functional, you may want to look for a more affordable option.
✅ Always check delivery dates and inventory policies before placing large orders.
✅ Inspect your delivery upon receipt and report any defects immediately.