Is On The Beach Legit? Honest Review and Customer Experiences
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On The Beach is a UK-based online travel agency specializing in beach holidays to various destinations including Spain, Greece, the Canary Islands and across Europe. The website offers package deals that combine flights and hotel stays, as well as individual services such as flight-only or hotel-only bookings. Its user-friendly interface and extensive list of destinations have made it the first choice for many looking to book a beach vacation.
It might be worth booking with On the Beach if you’re looking for a cheap and cheerful beach holiday. With these customer ratings, it is clearly in the bottom half of the provider table in all three holiday categories.
When it comes to booking a vacation online, choosing the right travel site can be a daunting task. With so many options available, it is important to ensure you are using a reliable platform that offers good deals while ensuring the safety of your travel plans.
In this honest review, we’ll go over everything you need to know about On The Beach – from its reputation and user experience to real customer feedback and potential red flags. In the end, you will have a clearer idea of whether this online travel agency is a trustworthy choice for your next vacation.
On The Beach Customers Rating:
| Holiday Type | Do We Recommend? | Customer Reviews |
|---|---|---|
| Beach Holiday | ✅ | 92% |
| Resort Holiday | ✅ | 84% |
| All-Inclusive Holidays | ✅ | 91% |
| Family Holiday | ✅ | 82% |
Key Features of On The Beach:
- Wide choice of destinations: From the Mediterranean to the Caribbean, On The Beach offers a wide range of beach holidays.
- Flexible Payment Plans: You can secure your booking with a small deposit and pay the rest later.
- Package deals: Flights and accommodation can be bundled for better savings.
- Customer Support: 24/7 customer service via online chat, phone or email.
- Exclusive Offers: Special offers and discounts are regularly available to subscribers.
How Much On The Beach Costs?
On The Beach competes with many companies in the growing low-cost online travel agency market. It certainly offers a cost-effective and cost-effective option.
According to our survey of over 20 beach package holiday providers, On The Beach offers a cheaper short-term average price of £79 per night per person.
On the Beach impressed with its family accommodation, receiving a full five stars in this category in our family holiday survey. One customer said: “The hotel was great, the food and facilities were excellent” and another commented: “We had a great holiday in a Great hotel through On The Beach, it’s really legit!”.
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Pros & Cons Of On The Beach:
Pros
- Competitive Prices: On The Beach often offers some of the best prices for beach vacations, especially if you book well in advance.
- Package deals: Bundling flights and hotels can result in significant savings, especially at popular beach destinations.
- User-friendly website: The booking process is generally straightforward and is found to be quick and convenient by many users.
- ATOL Protection: Your booking is protected, giving you peace of mind should anything go wrong.
Cons
- Customer Service Issues: Some users have reported slow response times and limited support during peak times.
- Hidden Fees: Be aware of additional costs that may surface at the time of booking or even after the holiday has been confirmed.
- Refund Delays: Some customers have experienced delays in receiving refunds, particularly during difficult times such as the
- COVID-19 pandemic. Inconsistent accommodation quality: Not all hotels or resorts match the descriptions on the website.
On The Beach Trustpilot:
On The Beach has some great reviews on Trustpilot. You must check these out!
Conclusion: Is On The Beach legit?
Yes, On The Beach is a reputable travel company. It offers a secure way to book your holiday, with ATOL and ABTA certifications ensuring a high level of consumer protection. However, as with any travel agency, there are both positive and negative aspects to consider.
If you are looking for affordable beach vacation packages and want to be wary of additional fees and customer service, On The Beach can be a good choice. Just make sure you read the fine print carefully, check reviews for your specific destination or hotel, and make sure you understand the terms and conditions before committing.